gim99 believes that gambling should be an enjoyable form of entertainment — never a source of financial stress or personal harm. We provide every player with a full suite of account management tools and a dedicated support team so that you stay in control of your play at all times. This page outlines our commitments and the practical steps you can take to keep your gaming experience safe.
Deposit limits, session timers, cooling-off periods, and self-exclusion are all available inside your gim99 account — free, immediate, and permanent if needed.
If gambling is causing you distress right now, please stop playing immediately and contact our 24/7 support team at [email protected]. You can also activate a self-exclusion or cooling-off period directly from your account settings — no waiting period, no approval required. Your wellbeing comes before any game or wager. Adults only — 21+ to play on gim99.
gim99 is built for players across Indonesia who enjoy online betting and casino games as a form of leisure — from football wagering on BRI Liga 1 and the Champions League to live casino tables, slots, and more. We are proud of the entertainment we deliver, and equally proud of the safeguards we have built around it.
Responsible gaming is not a tick-box exercise at gim99. It is embedded into the platform architecture. Every account comes with configurable spending controls, session management tools, and a clear pathway to self-exclusion — all accessible in seconds. Our support agents, available 24 hours a day, 7 days a week in WIB (UTC+7), are trained specifically to assist players who feel their gambling may be moving beyond healthy limits.
The core principle is straightforward: gambling should only ever be funded from disposable income — money you can afford to lose without affecting your daily life, your family, or your obligations. Chasing losses, borrowing money to gamble, or feeling anxious when you are not playing are warning signs that should never be ignored. This page explains what to watch for and precisely what gim99 can do to help.
gim99 strictly enforces a minimum age of 21 years for all players. Identity verification (KYC) is required on every account, and any account found to be held by a person under 21 will be suspended immediately, with all funds withheld pending investigation. There are no exceptions to this policy.
If you answer "yes" to two or more of these questions, we strongly encourage you to use one of our account management tools or contact our support team today.
This self-check is for guidance only. If you are concerned, contact our team at [email protected] — available 24/7, WIB.
Every gim99 account includes a full set of responsible gaming tools, free of charge and active immediately upon request. Here is what you can configure at any time.
Set a daily, weekly, or monthly cap on how much IDR you can deposit into your gim99 account. Limits take effect immediately when reduced and require a 7-day cooling period if you wish to increase them — a deliberate friction designed to prevent impulsive decisions.
Immediate EffectDefine the maximum amount you are comfortable losing within a given time period — daily, weekly, or monthly. When your net losses reach the defined threshold, betting is paused for the rest of that period regardless of your account balance.
Daily / Weekly / MonthlySet a maximum session duration so that gim99 automatically logs you out after a defined period of continuous play. You will also receive on-screen notifications as you approach your configured session limit, giving you a natural break point.
On-Screen Alerts IncludedRequest a short break of 24 hours, 7 days, or 30 days. During a cooling-off period your account is suspended for betting and deposits while your balance is preserved. No promotional communications will be sent to you during this time.
24h / 7 Days / 30 DaysIf you feel you need a longer or permanent break, gim99 offers self-exclusion for periods of 6 months, 1 year, 3 years, or permanently. Once activated, the exclusion cannot be reversed for the full period. All marketing is stopped and any remaining balance is returned after the exclusion is confirmed.
Up to PermanentUnsubscribe from all promotional emails, SMS notifications, and bonus offers at any time via your account settings or by contacting support. Removing promotional triggers is a proven step for players looking to reduce gambling frequency.
Instant Opt-OutTo activate any of these tools, log in to your account and navigate to Account Settings → Responsible Gaming, or contact our support team directly.
Access My Account SettingsThese six commitments define how gim99 approaches player protection at every level of the platform — from account creation to every deposit, wager, and withdrawal.
Every gim99 account requires identity verification (KYC) before withdrawals are processed. Players must be at least 21 years of age. Accounts suspected of being held by minors are suspended immediately, with no exceptions — regardless of account balance or activity level.
gim99's platform monitors for behavioural indicators of problem gambling — including rapid loss chasing, unusually high session frequency, and sudden large deposit spikes. When patterns are detected, our Responsible Gaming team may reach out proactively to offer support.
Our customer support team — available 24/7 at WIB (UTC+7) — includes agents specifically trained in responsible gaming conversations. Whether you need to activate a self-exclusion, adjust a limit, or simply talk through a concern, they are equipped to help without judgment.
Players who have activated a cooling-off period or self-exclusion are immediately removed from all marketing lists. gim99 does not send promotional bonuses or re-engagement offers to players who have flagged a concern or requested a break — under any circumstances.
All bonus terms, wagering requirements, and game return-to-player (RTP) percentages are clearly displayed before play. gim99 does not use misleading promotional language. Understanding the true cost and probability of every game is a cornerstone of responsible play.
gim99 operates under an international gaming licence and undergoes regular independent audits for game fairness and Responsible Gaming compliance. Our platform uses certified random number generator (RNG) technology — every outcome is provably fair and independent of previous results.
Problem gambling can develop gradually and is often difficult to recognise from the inside. The following are well-documented warning signs identified by international responsible gambling research organisations. If you recognise these patterns in yourself or someone close to you, please reach out immediately.
For the vast majority of players, these straightforward principles make gambling a consistently enjoyable and controlled activity. We encourage every gim99 player to keep these habits front of mind every time they log in.
You are never alone. Whether you need to activate an account control, speak with a trained agent, or simply want more information, gim99 and the following resources are here to help.
Our dedicated support team is available around the clock, every day of the year, including during Indonesian public holidays such as Idul Fitri and Nyepi. Agents are trained in responsible gaming conversations and can activate any account tool on your behalf immediately.
You must be at least 21 years of age to register or play on gim99. This requirement applies to all players regardless of location within Indonesia. gim99 performs mandatory identity verification (KYC) and reserves the right to request proof of age at any point during the account lifecycle. If we discover an account is held by a person under 21, the account is suspended immediately and all associated funds withheld pending investigation.
If you share a device with family members — including children — we strongly recommend enabling parental control software on that device and storing your gim99 login credentials securely. Never leave an active gim99 session unattended on a shared device. If you believe a minor has accessed your account, contact [email protected] immediately.
Responsible gaming starts with the right tools and the right mindset. Explore our full game library, review our FAQ for quick answers, or log in to configure your account limits right now.
Gambling involves financial risk. Adults only — 21+. Only gamble with money you can afford to lose. If gambling stops being fun, stop playing and contact [email protected].