This Privacy Policy explains how gim99 collects, uses, stores, and protects the personal information of players who register and use the gim99 platform at gim99.app. Your privacy is a fundamental commitment at gim99 — not a compliance afterthought. By creating an account or using any gim99 service, you acknowledge that you have read and accepted the practices described in this document.
Throughout this Privacy Policy, the following terms have the meanings assigned below:
| Term | Definition |
|---|---|
| Personal Data | Any information that identifies or can reasonably be used to identify a living natural person, directly or in combination with other data held by gim99. |
| Processing | Any operation performed on Personal Data, including collection, storage, organisation, use, disclosure, transfer, or deletion. |
| Data Controller | gim99, as the entity that determines the purposes and means of processing Personal Data collected through the gim99 platform. |
| Data Processor | A third-party service provider that processes Personal Data on behalf of gim99 under a binding data processing agreement. |
| Player / You | Any natural person who has registered a gim99 account or otherwise interacts with the gim99 platform. |
| Platform | The gim99 website accessible at gim99.app, including all associated pages, services, games, and betting products. |
| KYC | Know Your Customer — the identity and document verification process conducted by gim99 prior to approving withdrawal requests above defined thresholds. |
| Cookies | Small text files placed on your device by the gim99 platform to enable core functionality, remember preferences, and support analytics. |
gim99 collects the following categories of Personal Data in the course of operating the Platform and providing services to Players:
2.1 Identity & Contact Data
2.2 Financial Data
2.3 Gaming & Betting Activity Data
2.4 Technical & Device Data
2.5 Communications Data
gim99 collects Personal Data through the following means:
gim99 processes your Personal Data only for clearly defined, legitimate purposes. The table below maps each data category to its primary processing purpose:
| Data Category | Primary Purpose |
|---|---|
| Identity & Contact | Account registration, age and identity verification (KYC), fraud prevention, regulatory compliance, and communications. |
| Financial | Processing deposits and withdrawals in IDR, anti-money laundering (AML) compliance, bonus eligibility verification, and transaction dispute resolution. |
| Gaming & Betting Activity | Service delivery, bet settlement, Responsible Gaming monitoring, bonus wagering tracking, and product improvement. |
| Technical & Device | Platform security, fraud detection, geolocation compliance checks, and performance optimisation. |
| Communications | Customer support, complaint resolution, KYC correspondence, and — where consent is given — promotional communications. |
gim99 does not use your Personal Data for automated decision-making or profiling that produces legal or similarly significant effects, beyond the fraud and risk-scoring processes described above which are subject to human review upon request.
gim99 processes your Personal Data on the following legal bases:
gim99 does not sell, rent, or trade your Personal Data to third parties for their independent marketing purposes. gim99 shares your data only in the following defined circumstances:
gim99 operates internationally and may transfer your Personal Data to servers or service providers located outside Indonesia. Where such transfers occur, gim99 takes appropriate contractual, technical, and organisational measures to ensure that your data receives a level of protection consistent with internationally recognised privacy standards.
Specifically, gim99 uses Standard Contractual Clauses (SCCs) or equivalent contractual mechanisms when engaging third-party data processors in jurisdictions that do not have a formal adequacy determination. All third-party processors engaged by gim99 are required to implement adequate security measures and to process your data only in accordance with gim99's written instructions.
gim99 retains your Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following retention periods apply as a general guide:
| Data Type | Retention Period |
|---|---|
| Account & Identity Data | Duration of account plus 5 years following account closure, to satisfy AML record-keeping obligations. |
| Transaction Records | 7 years from the date of each transaction, in line with international financial record-keeping standards. |
| KYC Documents | 5 years following account closure or the conclusion of any related regulatory inquiry, whichever is later. |
| Gaming Activity Logs | 3 years from the date of each session, unless required for longer periods by an ongoing dispute or regulatory matter. |
| Support Communications | 3 years from the date of the communication, unless related to an unresolved dispute or formal complaint. |
| Marketing Preferences | Until consent is withdrawn, plus 1 year for audit purposes. |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be associated with any individual. Anonymised, aggregated data may be retained indefinitely for statistical and product improvement purposes.
gim99 uses cookies and similar technologies to operate the Platform effectively and to understand how Players engage with our services. The following cookie categories are used:
gim99 does not deploy third-party advertising or behavioural retargeting cookies that track your activity across websites other than gim99.app. You can manage cookie preferences through your browser settings at any time; however, disabling strictly necessary cookies will affect your ability to use the Platform.
gim99 respects your rights over your Personal Data. Depending on applicable law, you may have the right to:
To exercise any of these rights, please submit a written request to [email protected]. gim99 will acknowledge your request within 5 business days and endeavour to fulfil it within 30 calendar days, subject to identity verification and any applicable legal limitations.
gim99 implements a range of technical and organisational security measures designed to protect your Personal Data against unauthorised access, disclosure, alteration, and destruction:
While gim99 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account login credentials. If you suspect your account has been accessed without your authorisation, contact gim99 immediately at [email protected].
gim99 is strictly an adults-only platform. You must be at least 21 years of age to register an account or use any gim99 service. gim99 does not knowingly collect Personal Data from individuals under the age of 21.
If gim99 discovers or has reasonable grounds to believe that a registered account is held by a person under 21, that account will be immediately suspended and any associated funds will be withheld pending investigation. gim99 reserves the right to request proof-of-age documentation at any stage of the account lifecycle.
If you are a parent or guardian and believe that a minor under your supervision has registered a gim99 account, please contact us immediately at [email protected] so that we can take appropriate action without delay.
gim99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or Platform services. When material changes are made, gim99 will notify Players by posting a prominent notice on the Platform and, where contact details are available, by sending a notification to your registered email address.
The revised Privacy Policy will display an updated "Last Reviewed" date at the top of this page. Your continued use of the gim99 Platform following the publication of an amended Policy constitutes your acceptance of the changes. If you do not agree with a material change, you may close your account by contacting [email protected] before the change takes effect.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way gim99 handles your Personal Data, please contact the gim99 Data Protection team through the following channels:
When submitting a data rights request or privacy enquiry by email, please include your registered account username or email address and a brief description of your request. gim99 will ask you to complete identity verification before acting on any request that involves accessing, modifying, or deleting Personal Data.
Six core commitments that define how gim99 handles your personal information — from the moment you register to every transaction you make.
Every connection between your device and gim99.app is protected by 256-bit TLS/SSL encryption — the same standard used by major international banks. Your data in transit is never exposed in plain text.
gim99 will never sell, rent, or trade your personal information to unaffiliated third parties for marketing purposes. Your email, phone number, and transaction history are used exclusively to deliver gim99 services to you.
Your IDR balance is held in accounts entirely separate from gim99's operational capital. This structural safeguard means your funds are accessible for withdrawal independent of gim99's internal finances.
You have the right to access, correct, delete, restrict, and port your personal data. Submit any data rights request to [email protected] and expect acknowledgement within 5 business days and resolution within 30 calendar days.
gim99 does not deploy cross-site advertising or behavioural retargeting cookies. Cookies on gim99.app are limited to strictly necessary, functional, analytics, and security purposes — all confined to this platform only.
gim99 retains your data only as long as necessary — no longer. Retention schedules are tied to legal obligations (AML, KYC) or service delivery purposes. Data is securely deleted or anonymised when the retention period expires.
Your privacy is protected by design at gim99. Explore our full game library — from live casino tables and slots to sportsbook markets — or visit the FAQ if you have questions about how we handle your data.
Gambling involves financial risk. Adults only — 21+. Play within your means.